Teeny tiny ranty.
Okay, what I do to make money to pay for the things that don't earn me money but bring me joy isn't rocket science, it's barely brain surgery but it's not without it's difficulties - have you ever had to be nice to everyone you come in contact with for 8 hours straight? Try it. Not so easy, is it?
Do me a favour, the next time you're speaking with a customer service rep (CSR as those of us in the biz call us in the biz) make the assumption that they know:
a) how to do their job
b) how to spell
c) how to count
d) if they don't know how to do a, b or c they will transfer you to someone who does
I know how to do my job. I was hired to do it and as long as I keep doing it right I'll keep getting paid. I like money so I'm going to keep doing my job right. I'm rather Pavlovian that way. So unless you sign my paycheque, please, PLEASE do me a favour and keep your job pointers to yourself.